PRODUCT WARRANTY
According to the current legislation:
1) The supplier is also the manufacturer of a consumer product, its importer in a Member State of the European Union (EU), as well as any person who presents himself as a producer of a consumer product, putting in his name, his mark or other distinctive point.
2) At each sale the supplier must provide the consumer in writing, in Greek or with internationally established symbols, clear and complete instructions for the safe use, maintenance, maintenance and full utilization of the product and information on the risks during use and maintenance of. Excluded from the application of the previous paragraph are products that are simple, during their construction, use and maintenance, if, for these products, the manufacturer does not provide instructions in any language.
3) At the time of sale, the supplier must inform the consumer about the possible life of the product. Probable product life is the reasonably expected time at which the product can be used as intended, even after repair or replacement of spare parts, until wear and tear from regular use renders the product unusable or reused. financially unprofitable. The consumer is informed by the supplier about the possible service life of the product in any convenient way, such as with a relevant indication in the instruction or use form. Proof of this information is the responsibility of the supplier. Any natural or legal person who has, in the context of his professional, commercial or business activity, directly to the consumer consumer products, is obliged, with his diligence and without any burden to the consumer, to repair the product, within the limits of the guarantee provided for this, conventionally or by law. In case the product is not within the warranty limits, but it is within its possible lifespan, the supplier must ensure its repair and the supply of spare parts.
4) When a guarantee is provided to the consumer, the supplier must provide it in writing or by other technical means of capture that may be available and accessible to the consumer. In case of supply of new products with long life (durable consumer goods), the provision of a written guarantee is mandatory. The guarantee must include, in simple, legible and understandable wording in the Greek language, at least the name and address of the guarantor, the product to which the guarantee refers, its exact content, its duration and the extent of its territorial validity. The guarantee must state clearly and completely the rights that the consumer has under the applicable law and it must be clarified that these rights are not affected by the guarantee. The guarantee must comply with the rules of good faith and not be waived by excessive exemption clauses. The warranty period must be reasonable in relation to the possible life of the product. Especially for state-of-the-art products, the warranty period must be reasonable in relation to the time at which these products are expected to remain technologically up-to-date if this time is shorter than their probable shelf life.
5) The violation of the provisions of the previous paragraph does not affect the validity of the guarantee, which the consumer can rely on and demand its observance. In case of replacement of the product or its spare part, the warranty is automatically renewed for the entire duration of the new product or spare part. If during the warranty period a defect appears in the product and the supplier refuses or delays the repair beyond the necessary time, the consumer is entitled to request the replacement of the product with a new one of equal value and quality or to withdraw from the contract. If the required repair time exceeds fifteen (15) working days, the consumer is entitled to request a temporary replacement of the product for the duration of the repair.
6) In any case, the application of the provisions of the Civil Code is reserved for the seller’s liability for real defects or lack of agreed properties. Waiver of the consumer from his protection according to these provisions, before the appearance of the defect or the lack of the agreed quality, is invalid. In a dispute arising from the sale of consumer goods and brought before the Greek courts, regardless of the law applicable to it, the provisions of Greek law governing the sale of consumer goods to the extent that they provide greater protection to the consumer always apply.
7) The supplier of new durable consumer goods must exercise
